ERP Call Center
Our completely Cloud solution, 100% customizable, complete with the tools necessary to simplify the life of corporate call centers.
ERP Call Center
Our completely Cloud solution, 100% customizable, complete with the tools necessary to simplify the life of corporate call centers.
Thanks to our experience, for over 15 years in the telecommunications and call center sector, we have developed a software solution for inbound and outbound management, billing, reserved area for customers, sub accounts, flat rate and pay-as-you-go voip telephone lines, PBX management and dedicated technical support.
SIA 2.0 - INBOUND + OUTBOUND
- ADMIN panel;
- Supervisor Panel;
- BackOffice panel;
- Basic Support;
- Cloud switchboard;
- Lines configuration;
- Code creation;
- Interior Creation;
- IVR creation;
- Upload Audio Messages;
- Activation of the telephone answering machine;
- Click to Call;
- Account Management;
- Sub Account Management;
- Billing Management;
- Call list IN/OUT/FORWARD/SMS
- List of active services for each customer;
- SMS sending function;
- Reserved area for customers.
